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Customer Experience
Customer Experience
This is a scenario-based eLearning course that is designed to help cafe baristas improve customer experiences. In order to solve a performance gap, learners will need to apply their knowledge in real-life situations that lead to positive and negative consequences.
Tools used: Articulate Storyline, Photoshop, Mixkit, Canva, Mindmeister, Google Docs
Homeowners Guide: How to request HOA approval for changes to the exterior of your home.
Homeowners Guide: How to request HOA approval for changes to the exterior of your home.
This eLearning module is designed to increase completed architectural request forms for exterior changes and to reduce homeowner questions. This self-paced course features scenario-based learning featuring a relatable avatar named Liz. This module is designed to give homeowners readily access to urgent questions at all hours of the day.
Tool used: Articulate Storyline 360, Canva, Mindmeister, Google Docs
Onboarding: Are you doing enough for your new employees?
Onboarding: Are you doing enough for your new employees?
This eLearning module is designed to help companies with their onboarding process. This is a self-paced eLearning course (Articulate Rise) with interactive knowledge checks, and an embedded quiz.
Tool used: Articulate Rise 360
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